Help zone contains sections which describe our site capabilities, the conditions of using our site, and provide other useful information.
Terms & Conditions
Privacy: Your privacy is important to us. We use the information you provide about yourself when registering or placing an order to complete that process. We do not share this information with other parties. All credit card details are destroyed after your order had been processed. We will only retain these details for future orders if we have been instructed by you (in writing) to do so.
Freight & Delivery: We will try to process and despatch your order by the following working day. Unless you have a credit account with us, full payment of order, either by cheque, funds transfer or credit card (we accept MasterCard or Visa), is required before goods will be despatched.
Returns Policy: If you receive an item that is damaged, please notify us with seven (7) days of receipt and we will promptly arrange for an exchange or credit. Please choose carefully, as we are unable to exchange or credit in cases of wrongful selection. Printed and electronic colours should be used as a guide only.
Pricing and Ordering: Our wholesale price (ex gst) is based on the per carton packing of each item, and prices quoted are the individual item, unless stated otherwise. Prices and availability are subject to change without prior notice. Our minimum wholesale order is $200 (ex gst). We understand that at times a smaller order is required so we will accept orders under $200.00, however, a $19.00 handling fee will apply (phone and email orders only).
Discounts: A 10% discount will apply for all internet orders over $200.00 (excludes specials). A 20% discount will apply for all internet orders over $5000.00 (per order, and excludes specials). Please note, the additional 10% discount will be applied to your order when it has been processed.