Frequently Asked Questions
What are Soft Touch Silks?
These gorgeous blooms are the traditional Silk Flowers with no coating on the petals but have a delicate soft feel to touch-not stiff or hard like lessor quality Flowers.
What is Velveteen / Velvet Touch?
These flowers have a felt like coating similar to velvet, this gives them a very soft touch.
What is the difference between Real Touch, Fresh Touch, Soft Touch, Silk, Faux, Artificial Flowers, Velveteen Flowers….
Essentially, they are just different styles used in manufacturing Flowers and Foliage to give you everlasting beautiful products to brighten your everyday environment and bring you immense joy.
How do I clean and maintain the artificial flowers?
Generally, a light dusting is all that’s necessary but if you find heavy dust or marks, you can use a soft, damp cloth or wet wipe, lightly on the petals and leaves.
Can I customize the arrangement of the artificial flowers?
Absolutely! Send a message or email to discuss your personalised order. We have a great team that can help you. Kris is our team leader and has 30+ years experience.
Do you offer custom arrangements for weddings or events?
All our arrangements and bouquets are custom made and can be personalised to suit your needs.
Can I combine artificial flowers with real flowers?
You definitely can. Our flowers look amazing nestled amongst Fresh flowers. This makes them perfect for when your favourite flowers are out of season.
Can the artificial flowers be stored for future use?
Your flowers are best stored in a dry, cool area preferably in their box to avoid sun damage. Our personal experience is they keep well for years ready to use for future orders.
Can the artificial flowers be used outdoors?
Our Flowers can be used outside, but please keep in mind that only some are UV protected and may fade or discolour if in direct light or direct sunshine.
- Do you have a minimum order?
- We have no minimum order.
- Do I need an account to buy from Realistic Artificial Flowers?
- No, If you want to order online or to purchase from Realistic Artificial Flowers at our competitive wholesale prices, you can do so straight away. If you wish to create an account, you can register a Wholesale Account on the Home Page Links.
Do you offer wholesale or bulk pricing?
Yes, we do. Sign up for a Wholesale Account if you are a business or send a message outlining your order quantity and we can let you know the best prices.
Where do you delivery?
We deliver throughout Australia and Worldwide! Your order will leave our warehouse within 24 hours when placed Monday- Friday. Orders placed on the weekend or a public holiday will be dispatched on the next working day.
Is there a physical store where I can see the products in person?
Yes, we have a Showroom located halfway between Brisbane and the Gold Coast in Queensland Australia.
Can I pick up my order?
Yes, you can! You can place your order online and click the “Local Pick Up” option or you can make an appointment to come in and see our range and we will prepare your order while you wait.
Returns…What do I do if I’ve chosen the wrong colour/style? I’d like an exchange?
We are happy to exchange your selection. Simply return your products in the same condition they were sent and we can help remedy the issue. See our Returns Policy for specific details.
What do I do if I have concerns about a faulty product?
We have strict quality control and check each box as it gets packed, so this is extremely rare, but of course we will return any damaged or faulty products for you.